The past couple of weeks have been challenging for our clients, our employees and our communities. The anxiety and stress is real for everyone: businesses are dealing with a rapidly changing environment, people in our communities are facing self-isolation and possible layoffs, and our governments are diligently trying to do their part to offer support, guidance, and care. We are reaching out to let you know that we are here to help. We understand your challenges and we are committed to doing our part to support you and help you manage in this unprecedented environment.

We care about what you care about

As your trusted insurance brokerage and consulting partner, we have taken measures to ensure that our dedicated teams are equipped and ready to answer your questions, offer advice, and advocate on your behalf.

Our workforce is now working remotely and readily available through email and telephone. As an essential service, the majority of our offices remain open with an alternative service and support strategy.

Due to the health concerns associated with COVID-19, we are doing our part to help minimize the risk of transmission to our clients, business partners, employees, and our communities. We are consciously following the health and safety practices recommended by health authorities to help control the spread of COVID-19.

We have a robust Business Continuity Plan in place that includes a detailed Pandemic Plan to ensure the continuation of all essential business functions. And we are working diligently to prevent any disruption to the service you have come to expect from Cowan.

Staying Connected

In times of change, it is important to stay connected. Please ensure we have any updates to your email, cell phone numbers and mailing address to help us stay in touch with you.

We’ve also created a resource page at to keep you informed on how Cowan is addressing COVID-19, and we will also update it regularly with value-added advice and guidance to help you navigate in this environment.

Please don’t hesitate to contact us; our team is standing by to help.


Toll-free: 1 (866) 912-6926


Making a Claim

Should you need to report a personal or business claim, our team of experts is available to help. As we are dealing with an increased volume of calls as a result of COVID-19, we encourage you to contact us via email at

Our 24/7 toll-free number is 1 (866) 912-6926

For additional information about claims, please visit

Cowan and the Community

In partnership with The Cowan Foundation, we are working collaboratively with regional businesses, charitable organizations, and government to address the urgent needs in our community in response to COVID-19. We are proud of the work we do within The Cowan Foundation to make a positive difference in the lives of Canadians and the broader well-being of our communities, and we are committed to doing our part to help.

This is a difficult time for everyone. We will maintain our unwavering focus through this challenging period on you, our clients. We will continue to keep you updated on new developments. Thank you for placing your trust in us and for being a valued Cowan client.

Warm Regards,

Heather McLachlin
President, Cowan Insurance Group