COVID-19 Information

Our priority continues to be the health and safety of our clients, employees, and communities. In response to the COVID-19 pandemic, we remain open for business to serve our clients virtually; however, effective Thursday, January 14, 2021, our offices will be closed to the public in response to the state of emergency in the Province of Ontario. The majority of our employees are working from home and remain ready to answer your questions and provide advice remotely.

Contact us at: info@cowangroup.ca
or call toll-free: 1 (866) 912-6926

COVID-19 Client Resources

For our Group Benefits Clients

Resources and FAQs to help you respond to concerns about employee benefits, pension, and disability

Group
Benefits Resources

For our Business Insurance Clients

Resources and FAQs to help protect your business from the challenges of COVID-19

Business Insurance Resources

For our Personal Insurance Clients

Resources and FAQs to help protect your home and family

Personal Insurance Resources

For our Wealth Management Clients

Resources and FAQs to help protect your financial future

Wealth Management Resources

In these challenging times, we’re here for you.
A message from the President of Cowan Insurance Group
March 30, 2020

The past couple of weeks have been challenging for our clients, our employees and our communities. The anxiety and stress is real for everyone: businesses are dealing with a rapidly changing environment, people in our communities are facing self-isolation and possible layoffs, and our governments are diligently trying to do their part to offer support, guidance, and care. Read the full message

An Update from Cowan on COVID-19
March 23, 2020

Our organization has taken decisive action in response to the public health crisis created by COVID- 19. As events surrounding the pandemic continue to unfold at a rapid pace, we are monitoring the situation closely and evaluating the impact daily. The health and safety of our employees, clients, business partners, and communities remains our top priority.

To help minimize the risk of exposure to COVID-19 to our clients and employees, we have enabled many of our employees to work from home. We also ask all visitors to refrain from coming to our offices for unscheduled meetings until further notice.

We have made the difficult decision to temporarily close three of our smaller offices, but want to assure you that we remain open for business. We are available to answer any questions you may have or provide other support as required during this unprecedented time.

We have a robust Business Continuity Plan, which includes a comprehensive Pandemic Plan to ensure the continuation of essential business functions. We are working diligently to prevent any disruption to the service our clients have come to expect from us.

We are committed to keeping you informed and sharing as much information as possible with our clients, employees, and business partners.

Contact Us

General Inquiries: 1 (866) 912-6926
To report a claim, visit our Claims Centre

Office Closures

As an essential service, Cowan Insurance Group continues to be open for business, serving our valued clients virtually. Our physical offices will be closed to the public, effective Thursday, January 14, 2021.

Contact us at: info@cowangroup.ca or call toll-free: 1 (866) 912-6926

Additional COVID-19 Information:

Visit the following websites for the latest information about COVID-19

Government of Canada, Public Health Agency

Government of Ontario

World Health Organization

Frequently Asked Questions

 

Are you open?

We remain open to serve the needs of our clients remotely. In response to the state of emergency in the province of Ontario, our physical offices will be closed to the public, effective Thursday, January 14, 2021.

How are you protecting the health of your employees and clients?

As we continue to monitor and assess the risks associated with COVID-19, we are following the recommendations of health officials. A majority of our employees are working from home. We have taken a number of steps including increased the cleaning and disinfection of shared areas and common surfaces at our offices and made additional hand sanitizer and disinfectant wipes available to employees.

What if I need to make a claim?

Should you need to make a claim, please visit our Claims Centre.

Am I still able to make a payment at your office?

To help ensure the health and safety of our employees and clients, our physical offices will be closed effective January 14, 2021, in response to the state of emergency in the Province of Ontario.
For clients who prefer to make payments in person at one of our locations, we are providing secure drop boxes at each location. You may also mail payments, or set up electronic transfers through your financial institution’s website as an alternative.