Group Insurance Claims

Submit a paper claim

If you have a health and/or dental claim that cannot be submitted online, simply print and complete the appropriate form below and mail it to our address on the form.

• Dental Claim Form
• Healthcare Claim Form
• International Claim Form

If you have questions about your health or dental claim, please contact us Monday to Friday between 8 a.m. and 5 p.m. EST at 1-888-509-7797 or 1-613-741-3313.

Critical Illness, Long Term Care, Life Insurance and Disability Claims for Individuals

We’re ready to help you with your claim. Please call us Monday to Thursday between 8 a.m. and 5 p.m EST. and Friday from 8 a.m. to 1 p.m. EST at: 1-877-899-2194

Find a Healthcare Provider

As a Group Benefits plan member you can use our Healthcare Providers search engine to find one of our preferred healthcare providers in your area. Make sure to have your certificate number ready.

For Healthcare Providers

If you’re a healthcare provider, you can check the coverage period for our International plan members and their dependants.