Claims Centre

Due to COVID-19, we are experiencing higher than normal call volumes and increased wait times. To avoid delays, please contact our claims centre by email at

We’re here to give you the guidance and support you need—when you need it most.

Report a Personal or Business Claim

If you or your business has suffered a loss, you need advice and answers quickly. Our dedicated Claims Department is here for you 24 hours a day, 7 days a week.

Call 24/7 toll-free:

Group Benefits Claims

For group members:

Submit an online claim or download forms for offline benefits claims.

Learn more about submitting a benefits claim

For healthcare providers:

Check the coverage period for our International plan members and their dependants.

To Report a Property or Auto Claim by Email

You can contact our claims centre between the hours of 8:30am-5:00pm EST at

Our Personal and Business Claims promise - Count on our experts for help.

We’re here to make things easier for you by offering the guidance and support you deserve when you need it the most. We ensure that your claims are completed promptly and fairly, so you can receive your benefits as quickly as possible.

Focused exclusively on your claims, our claims professionals bring expertise from both the broker and the insurer’s sides. No matter how complex your claim is, you can count on Cowan for help. Rest assured that the process will be handled in an efficient unbiased manner.

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