COVID-19 Information

Our priority continues to be the health and safety of our clients, employees, and communities. In response to the COVID-19 pandemic, we remain open to deliver excellent service to our clients. The majority of our employees are working from home and remain ready to answer your questions and provide advice.

Contact us at:
or call toll-free: 1 (866) 912-6926

COVID-19 Visitor Protocols

To our valued clients and visitors including contractors, suppliers, and other service providers, due to COVID-19, and to ensure the health and safety of everyone who enters our offices, we have implemented the following protocols for visitors:

  • Unfortunately, we are not able to accommodate unscheduled, or walk-in visits at this time
  • Only visitors with scheduled appointments or meetings are permitted to enter, except in the case of an emergency
  • All visitors are required to confirm they are not experiencing COVID-19 symptoms, sign the attendance registry, and use the provided hand sanitizer before entering
  • Visitors are required to wear a mask in areas where physical distancing is challenging; if you did not bring a mask, please request one from our reception desk
  • Until further notice, we are asking our clients to only book an in-person meeting at our offices when other means of communication (e.g., phone, web meeting, email) is challenging

Thank you for your co-operation and understanding.

COVID-19 Client Resources

For our Group Benefits Clients

Resources and FAQs to help you respond to concerns about employee benefits, pension, and disability

Benefits Resources

For our Business Insurance Clients

Resources and FAQs to help protect your business from the challenges of COVID-19

Business Insurance Resources

For our Personal Insurance Clients

Resources and FAQs to help protect your home and family

Personal Insurance Resources

For our Wealth Management Clients

Resources and FAQs to help protect your financial future

Wealth Management Resources

In these challenging times, we’re here for you.
A message from the President of Cowan Insurance Group
March 30, 2020

The past couple of weeks have been challenging for our clients, our employees and our communities. The anxiety and stress is real for everyone: businesses are dealing with a rapidly changing environment, people in our communities are facing self-isolation and possible layoffs, and our governments are diligently trying to do their part to offer support, guidance, and care. Read the full message

An Update from Cowan on COVID-19
March 23, 2020

Our organization has taken decisive action in response to the public health crisis created by COVID- 19. As events surrounding the pandemic continue to unfold at a rapid pace, we are monitoring the situation closely and evaluating the impact daily. The health and safety of our employees, clients, business partners, and communities remains our top priority.

To help minimize the risk of exposure to COVID-19 to our clients and employees, we have enabled many of our employees to work from home. We also ask all visitors to refrain from coming to our offices for unscheduled meetings until further notice.

We have made the difficult decision to temporarily close three of our smaller offices, but want to assure you that we remain open for business. We are available to answer any questions you may have or provide other support as required during this unprecedented time.

We have a robust Business Continuity Plan, which includes a comprehensive Pandemic Plan to ensure the continuation of essential business functions. We are working diligently to prevent any disruption to the service our clients have come to expect from us.

We are committed to keeping you informed and sharing as much information as possible with our clients, employees, and business partners.

Contact Us

General Inquiries: 1 (866) 912-6926
To report a claim, visit our Claims Centre

Office Closures

Until further notice, we have closed our Burford, Paris, and Stratford offices to clients and the general public. If you have a critical need for an in-person meeting with a Cowan representative, please contact the alternative office listed below.

For our Stratford clients

Woodstock Office

Address: 573 Dundas St,
Woodstock , ON N4S 1C6
Phone: 519-537-2379
Toll-free: 1-800-825-6669

For our Burford and Paris clients

Brantford Office

Address: 225 King George Road,
Brantford Ontario
Phone: 519-756-4200
Toll-free: 1-800-563-0000

Additional COVID-19 Information:

Visit the following websites for the latest information about COVID-19

Government of Canada, Public Health Agency

Government of Ontario

World Health Organization

Frequently Asked Questions


Are you open?

Yes, our business continues to operate. At this time we are asking clients and the general public to refrain from visiting our offices in person when possible.

How are you protecting the health of your employees and clients?

As we continue to monitor and assess the risks associated with COVID-19, we are following the recommendations of health officials. The majority of our employees are now working from home. We have also increased the cleaning and disinfection of shared areas and common surfaces at our offices and made additional hand sanitizer and disinfectant wipes available to employees.

What if I need to make a claim?

Should you need to make a claim, please visit our Claims Centre.

Am I still able to make a payment at your office?

We understand that making payments in person at one of our locations is the preferred, convenient option for many of our clients. However, to help ensure the health and safety of our employees and our clients, we ask that you please consider mailing your payment, or setting up electronic payments through your financial institution’s website as an alternative.