COVID-19 Resources for our Personal Insurance Clients

The impact of COVID-19 is changing our lives in many ways, and we recognize that you have questions about your insurance program. As an essential service, we want to assure you that even in these uncertain times we’re here for you.

We remain open for business and committed to providing you with the expert advice and guidance you’ve come to expect from Cowan. We’re all in this together, and we are working to help protect you and your family. We want to share with you answers to some of the most frequently asked questions we’ve received from our personal insurance clients since the pandemic began.

Frequently Asked Questions for Personal Insurance Clients

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With the recent announcement of the re-opening of marinas in Ontario, am I able to pick up my boat? Are marina services and facilities open at this time?

Although marinas have been approved to re-open, some may have opted to wait until they are confident all applicable health and safety measures are in place for their employees and clients. We recommend you to reach out to your marina to ensure they are open, confirm what services are available, and ensure it is safe for you to pick up your boat.

How does the re-opening of marinas and boat launches impact my boat insurance?

We encourage you to talk your insurance broker about having appropriate coverage for your watercraft to ensure it meets your needs.

How do I launch my boat safely if my boat is kept at a marina?

Boat owners are not permitted to be present for launch unless they are using their equipment to launch the boat themselves.  If you are launching yourself, move your vehicle to the parking area once your boat is launched, and move your boat off the launch ramp immediately to allow another boater to enter safely.

Can we fuel up at a marina at this time?

We recommend contacting your marina to be sure they are open and offering fueling services. If they are open, continue to follow proper boating safety guidelines. Additionally, boaters should practice physical distancing to allow staff to fuel safely. If you are planning a launch and know you require fuel, call ahead to see if marina staff can do this in advance of your arrival.

How do I pay the marina for launch services or fueling?

While each marina will have specific payment options; if available, use methods avoiding contact. Consider e-transfers, online payments, or contactless credit card payments as alternatives to cash.

I had to return to Canada without my boat due to COVID-19 and my boat is now moored in a different country. What do I need to do?

If you had to return to Canada early without your boat, please contact us to discuss your insurance options.

Is there flexibility around making my insurance payments?

Some companies are offering flexibility at this time. Be sure to call your insurance broker to discuss payment options, deferrals, or moving your payment withdrawal date

Can I remove a car off the road?

Before you remove it completely, consider reducing coverage to Comprehensive only or suspending coverages. This will still allow you to retain minimum coverage while providing some premium savings.

Should I cancel my home insurance temporarily?

We recommend you maintain coverage on your home in the event of a future loss. If you have a mortgage on your home, you have a legal obligation to retain home insurance as part of your contract with your lender. Additionally, when you look to obtain property insurance again in the future, this may increase your annual premium as you no longer have continuous insurance history.

I am not driving to work right now. Can I reduce my insurance premium?

Speak with your insurance broker about removing your commute and amending the usage to pleasure use only.

What happens if I miss an insurance payment?

Call your broker right away so we can discuss next steps. If you feel you may have difficulty making your next payment, call us in advance and we may be able to get ahead of it prior to the next withdrawal date.

Am I still able to register a vehicle with the current situation?

MTO has advised some centres remain open in Ontario however check with your local ServiceOntario office prior to visiting. If you have registered a new vehicle, please contact our office so we may add coverage to your vehicle without any disruption.

What happens if I am unable to find a tenant for my rental?

Reach out to your broker right away to ensure that your property insurance coverage still applies while your unit is unoccupied.

What if my tenant is unable to pay rent as a result of COVID-19?

Rental income coverage may apply if it is a result of an insured peril. Speak with your insurance broker for more information specific to your policy.

Are there any changes to my policy I can make to reduce my insurance premiums?

  • Consider increasing your property insurance deductibles to reduce your home premium
  • Remove your commute and amend the usage to pleasure use only for your car insurance if you are working from home
  • If you are contemplating removing a vehicle from your policy, consider retaining Comprehensive coverage or suspending coverage to still provide you with windshield, vandalism, fire, and theft coverages
  • Take advantage of any discounts you may be eligible for including mortgage-free, water mitigation, sump pump, home alarm, winter tire discount, and multiline home and auto bundles
  • Take advantage of any group programs that allow you a discounted rate on your home and auto insurance. These savings can be anywhere from 5% to 15%, depending on the program

The Government is requesting property owners remain at their primary residence during this time leaving our cottage or seasonal property unoccupied. How does this impact my Insurance obligations?  

Insurers recognize these are unprecedented times requiring flexibility while travel restrictions are in place. Be sure to call your insurance broker to discuss options available to you during COVID-19. 

I am now working from my home office. Do I need to purchase additional insurance?  

Our insurance carrier partners recognize many individuals have been asked to work from their home office as an interim measure to stop the spread of COVID-19. Many of our carriers do not require any additional insurance to be purchased or endorsement to be addedFor those doing business beyond the scope of working from your computer, be sure to discuss your business operations with your insurance broker to be sure proper coverage is in place. 

I am volunteering and delivering food to various charities to support COVID-19. Does this change my insurance coverage on my car insurance?  

Many of our insurance carriers recognize Ontarians are eager to assist during COVID-19. Be sure you discuss this with your insurance provider in advance.

I have a question that isn’t answered here >

Frequently Asked Questions for COWAN INFINITE® Clients

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The Impact of COVID-19 is changing our lives in many ways, and we recognize that you may have questions about your insurance portfolio. As an essential service, we want to assure you that even in these uncertain times we’re here for you. We are working closely with our insurance carriers on your behalf we and we will continue to regularly update the Frequently Asked Questions found below.

We remain open for business and committed to providing you with the expert advice and guidance you’ve come to expect from Cowan.

To reach our Concierge team, please email concierge@cowaninfinite.ca or toll-free at 1-833-431-6360.

 

The Government is requesting property owners remain at their primary residence during this time leaving our cottage or seasonal property unoccupied. How does this impact my Insurance obligations?  

Insurers recognize these are unprecedented times requiring flexibility while travel restrictions are in place. Be sure to call your insurance broker to discuss options available to you during COVID-19. 

I am now working from my home office. Do I need to purchase additional insurance?  

Our insurance carrier partners recognize many individuals have been asked to work from their home office as an interim measure to stop the spread of COVID-19. Many of our carriers do not require any additional insurance to be purchased or endorsement to be addedFor those doing business beyond the scope of working from your computer, be sure to discuss your business operations with your insurance broker to be sure proper coverage is in place. 

I am volunteering and delivering food to various charities to support COVID-19. Does this change my insurance coverage on my car insurance?  

Many of our insurance carriers recognize Ontarians are eager to assist during COVID-19. Be sure you discuss this with your insurance provider in advance.

Is there flexibility around my insurance payments?  

A: Some companies are offering flexibility at this time. Be sure to call your Insurance broker to discuss payment options, deferrals and moving your withdrawal date 

Can I remove a car off the road?  

Before you remove coverage completely, be sure to consider any legal implications you may have if you have a lien or a lease on your vehicle. If you have a lien or a lease you may not be able to remove or reduce coverage without written confirmation from that lienholder or lessor. If removing or reducing coverage is an available option, consider reducing coverage to Comprehensive (Fire & Theft) and basic accident benefits only, or suspending coverages. This will still allow you to retain minimum coverage while providing some premium savings. Be sure to talk with your insurance broker about the options available to you. 

Should I cancel my home insurance temporarily?  

We would always recommend you maintain coverage on your home in the event of a future loss. If you have a mortgage on your home, you may be legally required to retain home insurance as part of your contractual obligations. Cancelling your home insurance would also remove any liability coverage on your property, leaving you vulnerable to a personal lawsuit in the event of injury or damage to a third party. Additionally, when you look to obtain property insurance in the future, removing coverage now may increase your annual premium as you will no longer have continuous insurance history.Q: I am not driving to work right now. Can I reduce my insurance premium?  

Speak with your Insurance Broker about removing your commute and amending the usage to pleasure use only. 

What happens if I miss an insurance payment?  

Call your broker right away so we can discuss next steps. If you feel you may have difficulty making your next payment, call us in advance and we may be able to get ahead of it prior to the next withdrawal. 

Am I still able to register a vehicle with the current situation?  

MTO has advised some centres remain open in Ontario however check with your local Service Ontario office prior to visiting. If you have registered a new vehicle, please contact our office so we may add coverage to your vehicle without any disruption.  

What happens if I am unable to find a tenant for my rental?  

Reach out to your broker right away to ensure that your property insurance coverage applies while your unit is unoccupied.  

 

Making a Payment

Many payments will be made directly to your policy provider. Contact your policy provider to review their methods of payment.

For the health and safety of our clients, employees, and communities, and to help prevent the spread of COVID-19, we are asking all clients and visitors to refrain from coming to our offices.

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Payment online

If you need to make a payment to Cowan Insurance Group, online banking is a quick and safe option:

  1. Go to your online banking website
  2. Add Cowan Insurance Group as a payee
  3. In the description or identification section, enter your client code, but be sure to substitute the hyphen with a zero
  4. Enter the payment amount and click submit

You will receive a verification number, which is proof of payment.

Payment through the mail

If you prefer not to do your banking online, you can make a payment through the mail.

Our branch addresses are:

Cowan Insurance Group
705 Fountain Street North
PO Box 1510
Cambridge, ON N1R 5T2

Cowan Insurance Group
225 King George Rd
Brantford, ON N3R 7N7

Cowan Insurance Group
105 Main St E,
Suite 602
Hamilton, ON L8N 1G6

Cowan Insurance Group
573 Dundas St
Woodstock, ON N4S 1C6

Making a Claim

Should you need to report a claim, our team of experts is available to help. As we are dealing with an increased volume of calls as a result of COVID-19, we encourage you to contact us via email at cowan.claims@cowangroup.ca

Our 24/7 toll-free number is 1 (866) 912-6926

For additional information about claims, please visit cowangroup.ca/claims

Have Additional Questions About your Coverage?